Phoenix SurgeryDunwich DriveToothillSwindon, SN5 8SXTel: 01793 600 440
Out of Hours On weekdays between the hours of 6.30pm and 8.00am, and all day and night at the weekends and on bank holidays, access to Out of Hours services is now via NHS111 - please dial 111. After assessment of your symptoms you may be invited to attend the Out of Hours Centre which is at The Great Western Hospital site and is operated by SEQOL.
Home Visits If possible please try to telephone reception before 10am if you require a home visit. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
Cancelling Appointments If you are unable to attend an appointment with one of the doctors or nurses, please telephone as soon as possible.
If you take regular medications, you may reorder your drugs through the receptionists, doctor or nurse, either in person, by fax (600410), by post, or online via this website. If you wish to have your prescription posted to you, please enclose an SAE.
We also take repeat prescription requests over the phone but prefer you to phone after 11.00am.
Prescriptions are usually ready for collection within two working days.
Several of the local pharmacies will collect the prescription and deliver your medications if you are unable to get out to collect them but you will need to arrange this service with them directly.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
From 1 April 2009, the charges are:
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC. The charge for a single prescription item is £7.20, whereas a three month PPC will cost you £28.25 and a 12 month PPC £104.00.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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