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Noticeboard

Out of Hours
On weekdays between the hours of 6.30pm and 8.00am, and all day and night at the weekends and on bank holidays, access to Out of Hours services is now via NHS111 - please dial 111. After assessment of your symptoms you may be invited to attend the Out of Hours Centre which is at The Great Western Hospital site and is operated by SEQOL. 

Home Visits
If possible please try to telephone reception before 10am if you require a home visit. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Cancelling Appointments
If you are unable to attend an appointment with one of the doctors or nurses, please telephone as soon as possible.

Patient Rights And Responsibilities

You have a right to expect a high standard of medical care from our practice and we will try at all times to provide the best possible care within the resources available.

In order to assist us in this we require that you take full responsibility for ensuring that you do not abuse the service. For example, it is your responsibility to ensure that you keep medical appointments and follow the medical advice given.

Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. The practice also has a right to remove that patient from their list. This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason for the removal.


Violent Patients - Zero Tolerance

The NHS operates a Zero Tolerance Policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person's safety. In this situation we are obliged to inform the Police then notify the patient in writing of their removal from the list and record in the patient's medical records the fact of the removal and circumstances leading to it.

NHS England is then responsible for providing further medical care for such patients.

 
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