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Out of Hours
On weekdays between the hours of 6.30pm and 8.00am, and all day and night at the weekends and on bank holidays, access to Out of Hours services is now via NHS111 - please dial 111. After assessment of your symptoms you may be invited to attend the Out of Hours Centre which is at The Great Western Hospital site and is operated by SEQOL. 

Home Visits
If possible please try to telephone reception before 10am if you require a home visit. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Cancelling Appointments
If you are unable to attend an appointment with one of the doctors or nurses, please telephone as soon as possible.

Statement of Intent for IT

IT/ELECTRONIC PATIENT RECORDS - STATEMENT OF INTENT BY PHOENIX SURGERY 

New contractual requirements came into force from 1st April 2015 requiring that GP practices should make available a statement of intent in relation to the following IT developments:-

  1. Referral Management
  2. Electronic Appointment Booking
  3. On line Booking of repeat prescriptions
  4. Summary Care Record
  5. GP2GP transfers
  6. Patient Access to records.

Please find below details of the current situation with regards to these developments:-

  •  Referral management

All practices must include the NHS Number as the primary identifier in all NHS clinical correspondence issued by the practice.

The practice is already compliant with this standard 

  • Electronic appointment booking

Practices are required to promote and offer the facility for all patients, who wish to, to book, view, amend, cancel and print appointments online.

We currently offer these facilities via our SystmOnline service.

  • Online booking of repeat prescriptions

Practices are required to promote and offer the facility for all patients, who wish to, to order online, view and print a list of their repeat prescriptions for necessary drugs, medicines or appliances.

We currently offer this facility via our SystmOnline service. Additonally, patients without a SystmOnline account may order prescriptions via the practice website.

  • Interoperable records/Summary Care Record.

Practices are required to enable successful automated uploads of any changes to a patient’s summary information, at least on a daily basis to the Summary Care record.

Having your Summary Care Record available will help anyone treating you without your full medical record. They will have access to information about any medication you may be taking and any drugs that you have a recorded allergy or sensitivity to.

The Phoenix Surgery went live with Summary Care Records in August 2015. Should you not wish your medical records to be available in this way please let us know.

  •  GP2GP record transfers

There is a contractual requirement to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers.

It is very important that you are registered with a doctor at all times. If you leave your GP and register with a new GP, your medical records will be removed from your previous doctor and forwarded on to your new GP via NHS England. It can take several weeks for your paper records to reach your new surgery. With GP to GP record transfers, your electronic record is transferred to your new practice much sooner.

Phoenix Surgery confirms that GP2GP transfers are already active and we send and receive patient records via this system.

  • Patient access to their GP record

Practices are required by March 2016 to promote and offer the facility for patients to view online, export or print the detailed information from their medical record - i.e. information held in coded form.

The facility to view a simple summary is already enabled in SystmOnline but is currently limited to medications, allergies and adverse reactions. Patients who already hold a SystmOnline account enabled prior to March 2015 will need to reapply should they require access to view their records. 

The full functionality required to access more detailed information is available to patients from 31 March 2016.  

Statement Last Updated: 19th July 2016



 
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