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Noticeboard

Out of Hours On weekdays between the hours of 6.30pm and 8.00am, and all day and night at the weekends and on bank holidays, access to Out of Hours services is now via NHS111 - please dial 111. After assessment of your symptoms you may be invited to attend the Out of Hours Centre which is at The Great Western Hospital site. 

Other Sources of Medical Help or Advice

 

Walk in Centre, Islington Street, SwindonSN1 2DQ

Tel: 01793 607890

Weekdays 08:00 to 18:00

Weekends 07:00 to 17:00

 

Urgent Care Centre The Great Western Hospital Swindon SN3 6BB

Weekdays 07:00 to 18:00

Weekends 07:00 to 17:00

Telephone: 111

For Children and Young People

From Three months to 18 years

Tel: 0300 111 0088 for nearest clinic

THIS SERVICE IS ALSO AVAILABLE ON SATURDAYS AND SUNDAYS AND APPOINTMENTS FOR THE CHILDREN'S CLINIC CAN BE BOOKED DIRECT AND DO NOT NEED YOU TO CALL THE SURGERY

Home Visits

If possible please try to telephone reception before 10am if you require a home visit. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Cancelling Appointments

If you are unable to attend an appointment with one of the doctors or nurses, please telephone as soon as possible.

Accessible Information Standard

Accessible Information Standard

Accessible Information

Since July 2016, all organisations that provide NHS or adult social care must follow the accessible information standard by law.

The aim of the accessible information standard is to make sure that people who have a disability, impairment or sensory loss get information that they can access and understand, and any communication support that they need.

As part of the accessible information standard, organisations that provide NHS or adult social care must do five things.  They must:

  • Ask people if they have any information or communication needs, and find out how to meet their needs.
  • Record those needs clearly and in a set way.
  • Highlight or flag the person’s file or notes so it is clear that they have information or communication needs and how to meet those needs
  • Share information about people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
  • Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.

If you need any of the information we send out to you in an alternative format (e.g. large print or easy read) or if you need help with communication with us (e.g. use British sign language or are hard of hearing) then please let us know so that we can update your records. 

You can:

Telephone us on: 01793 600440

Fax us on:  01793 600410

Email us at:  phoenix.reception@nhs.net



 
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