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Out of Hours
On weekdays between the hours of 6.30pm and 8.00am, and all day and night at the weekends and on bank holidays, access to Out of Hours services is now via NHS111 - please dial 111. After assessment of your symptoms you may be invited to attend the Out of Hours Centre which is at The Great Western Hospital site and is operated by SEQOL. 

Home Visits
If possible please try to telephone reception before 10am if you require a home visit. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Cancelling Appointments
If you are unable to attend an appointment with one of the doctors or nurses, please telephone as soon as possible.


Lorry drivers have a great responsibility and need to be very skilled - driving large and heavy vehicles, often over large distances and at night, can be demanding. For this reason they need to be medically fit and are required by the DVLA to undergo a periodic medical examination. 

The doctors at The Phoenix Surgery are able to undertake these medicals for all LGV license holders, irrespective of whether they are registered at this practice, and at very reasonable cost.

LGV (HGV) Medicals £70.00

Call the surgery on 01793 600440 to book your appointment - but don't forget to tell your colleagues and Transport Manager about us too!

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website