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Out of Hours
On weekdays between the hours of 6.30pm and 8.00am, and all day and night at the weekends and on bank holidays, access to Out of Hours services is now via NHS111 - please dial 111. After assessment of your symptoms you may be invited to attend the Out of Hours Centre which is at The Great Western Hospital site and is operated by SEQOL. 

Home Visits
If possible please try to telephone reception before 10am if you require a home visit. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Cancelling Appointments
If you are unable to attend an appointment with one of the doctors or nurses, please telephone as soon as possible.


Professional drivers who carry fare-paying passengers or who drive heavy lorries on our crowded roads are required to undergo periodic medical examinations to ensure that their health does not impair their driving.

The Phoenix Surgery is aiming to make these health checks as convenient and economical as possible and can provide medicals for Lorry, Bus, Coach, Taxi and Private Hire drivers. Unfortunately, it has been necessary to slightly increase our charges for bookings made from from 1st August 2015 but we believe that we still have very competitive prices:

Taxi/Private Hire Medicals £45.00

LGV (HGV) or PCV (PSV) Medicals £70.00

There is no requirement for patients to be registered with this practice so just call the surgery on 01793 600440 to book your appointment. Payment can be made by cash, debit/credit card or cheque supported by a guarantee card.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website